Privacy Policy for Xcel Agency Inc.

Effective Date: 7/1/2024

1. Introduction

Xcel Agency Inc. (“Xcel Agency,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.xcelagency.com, or use our services.

2. Information We Collect

We may collect and process the following types of personal data about you:

  • Identity Data: Name, username or similar identifier.
  • Contact Data: Billing address, delivery address, email address, and telephone numbers.
  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Information about how you use our website, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Data

We use different methods to collect data from and about you, including through:

  • Direct interactions: You may give us your identity, contact, and financial data by filling in forms or by corresponding with us by post, phone, email, or otherwise.
  • Automated technologies or interactions: As you interact with our website, we may automatically collect technical data about your equipment, browsing actions, and patterns.
  • Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer.
  • To process and deliver your order.
  • To manage your relationship with us.
  • To administer and protect our business and this website.
  • To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.
  • To make suggestions and recommendations to you about goods or services that may be of interest to you.

5. Disclosure of Your Personal Data

We may share your personal data with the following parties for the purposes set out in Section 4:

  • Service providers who provide IT and system administration services.
  • Professional advisers including lawyers, bankers, auditors, and insurers.
  • Regulators and other authorities who require reporting of processing activities in certain circumstances.

6. International Transfers

We share your personal data within Xcel Agency Inc. This may involve transferring your data outside the European Economic Area (EEA). We ensure your personal data is protected by requiring all our group companies to follow the same rules when processing your personal data.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

10. California Privacy Rights

If you are a California resident, you have the right to request information regarding the disclosure of your personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please contact us using the contact information provided below.

11. EU-US Data Privacy Framework

Xcel Agency Inc. complies with the EU-U.S. Data Privacy Framework regarding the collection, use, and retention of personal information transferred from the European Union to the United States. We are committed to subjecting such personal data to the Framework’s principles.

12. Cookies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

13. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes.

14. Contact Us

If you have any questions about this privacy policy, please contact us:

  • By email: privacy@xcelagency.com
  • By mail: 2261 Market St. #300, San Francisco, CA 94114
  • By phone: 415 689 4940